Regulations
Privacy policy
This policy explains what information PlayOption collects, how we use it, when we share it, and what choices you have.
1. Introduction
PlayOption takes your privacy seriously. We expect information collected through our website, applications, and related digital services to be handled carefully and securely.
This Privacy Policy explains what we collect, why we collect it, how we use it, when we share it, and what choices you have. It is part of our Service Agreement and applies together with the terms of service.
By using the Services, you acknowledge that you have read and understood this Policy and any updates we publish later.
2. Data we collect
We may collect personal information to operate accounts, process transactions, protect the platform, comply with law, and improve the user experience.
The table below summarizes the main categories of data, their purposes, and the legal basis for processing.
| Data type | Examples | Purposes | Lawful basis |
|---|---|---|---|
| Identity data | Name, DOB, gender, passport, ID, driver license photo | Account management, fraud prevention, AML/CTF compliance | Contract, legal obligation, legitimate interests |
| Contact data | Email address, phone number, billing address | Account management, support, functionality, security | Contract, legal obligation, legitimate interests |
| Audio and video data | Call recordings or video calls | Support, security, compliance, diagnostics | Contract, legal obligation |
| Conformity data | Education, employment, trading experience, self-assessment | Verification, account management, risk and compliance | Contract, legal obligation |
| Marketing and communication data | Marketing preferences, communication preferences | Marketing, analytics, personalization | Contract, legal obligation, legitimate interests |
| Location data | Residency country, time zone, interface language | Account management, localization, security | Contract, legal obligation |
| Payment data | Wallets, card details, expiry date, card photos | Transactions, support, security, AML/CTF compliance | Contract, legal obligation, legitimate interests |
| Economic profile data | Occupation, purpose of investment, annual income, net wealth | Account management, risk evaluation, compliance | Contract, legal obligation |
| KYC data | Identity documents, utility bills, passport, driver license | Identity verification, fraud prevention, compliance | Contract, legal obligation |
| Sensitive data | Income, biometric data, criminal convictions | Fraud prevention, security, regulatory compliance | Contract, legal obligation, consent |
| Financial data | Bank account, tax identification number | Payments, account management, security | Contract, legal obligation, legitimate interests |
| Transaction data | Deposits, withdrawals, exchanges, trades, balance, ROI | Settlement, account management, security, compliance | Contract, legal obligation, legitimate interests |
| Technical data | IP address, browser type, OS, cookies, device identifiers | Security, analytics, personalization, app development | Contract, legal obligation, legitimate interests |
| Usage data | Login data, app activity, crash logs, trading cluster | Analytics, security, performance monitoring | Contract, legitimate interests |
| Profile data | Username, photo, experience points, preferences, feedback | Account management, ranking, personalization, security | Contract, legal obligation, legitimate interests |
3. How we use the information
We use the information we collect to operate the platform and deliver the services you request.
- Create and manage accounts, verify identity, and secure access
- Process deposits, withdrawals, trades, settlements, and fees
- Prevent fraud, abuse, cheating, hacking, and money laundering
- Provide support, send notices, and maintain service operations
- Improve the platform, monitor performance, and produce analytics
- Meet legal, tax, audit, AML/CTF, and regulatory obligations
- Display leaderboards, experience, status, and performance summaries
4. Leaderboards and public visibility
Our platform may display certain user performance information on leaderboards or other public-facing areas. This can include name or user ID, country flag, profile photo, online status, experience points, rank, and total winnings.
We keep the public display limited. We do not make the full amount of your trades public and we only use the data needed to operate the feature.
- Visible profile data: name or user ID, country flag, optional photo, online status, experience points, rank
- Visible transaction data: ROI, asset, direction, and duration
- Not publicly shown: the actual cash amount of your trades
5. Cookies and tracking technologies
We use cookies and similar tools to keep you signed in, remember preferences, measure activity, and improve the Services.
You can disable cookies in your browser settings, but some features may not work correctly if you do.
6. Sharing information
We do not sell your personal information. We may share data with affiliated entities, infrastructure providers, payment partners, analytics providers, and advisors that help us operate the Services.
We may also disclose information when required by law, to enforce policies, to investigate fraud or misuse, or to protect the company, our users, or the public.
- Service providers that help with hosting, storage, processing, support, and analytics
- Affiliates and subsidiaries for ordinary business operations
- Legal and compliance disclosures when required by law or regulation
7. Retention, correction, and deletion
We keep personal information only as long as necessary to provide the Services, resolve disputes, comply with the law, and enforce our agreements.
You may request correction of inaccurate data and, where permitted, request deletion of personal data. Some records may still be retained when required for legal, tax, compliance, or security purposes.
8. Security and transfers
We use technical and organizational safeguards designed to protect the confidentiality and integrity of your data. However, no internet-based service can guarantee perfect security.
If we are involved in a merger, acquisition, restructuring, or similar transaction, your information may be transferred to the successor entity subject to this Policy.
9. Marketing and ads
We may use limited information for marketing and advertising-related activity, where permitted by law. You can opt out of marketing messages, though service-related notices may still be sent.
We may work with third-party advertising partners and analytics providers to measure performance and improve relevance.
10. Changes to this Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on the website, and continued use of the Services after any update means you accept the revised Policy.