Payment policy

1. General provisions

To start trading with real funds, the Client must deposit funds into the trading account opened with the Company. The amount reflected in the account becomes the basis for trading and non-trading operations.

At present, PlayOption operates primarily with USDT. Additional assets such as XRP may be supported later if the Company announces that support separately.

The account balance means the amount actually reflected in the Company’s systems, and settlement, available trading funds, and withdrawal availability are all determined from that balance.

2. Choice of payment method

The Client must use one of the deposit and withdrawal methods available in the Client Area.

The deposit method chosen by the Client is generally the same method used for withdrawal, though the Company may request or limit another method for AML/CTF, security, or source-of-funds reasons.

The Client understands that payment systems shown on the platform are not necessarily direct partners of the Company, and external outages or delays may occur outside the Company’s control.

3. Registration and KYC

The Client must register directly on the Company website and keep the information provided during registration current and accurate.

The registration process includes profile creation, account opening, selecting a deposit method, funding the account, and account verification.

The Company may verify identity, address, source of funds, financial activity, and ownership of the payment instrument under KYC and AML rules.

4. Verification procedures

During verification, the Company may request identity documents, driver’s licenses, national ID cards, address proof, bank statements, utility bills, proof of income or wealth, and documents supporting legal possession and use of funds.

The Client must provide the requested documents within five days of the request unless the Company states otherwise.

Verification normally takes up to ten business days, but the Company may extend this period up to thirty business days if needed.

5. Deposits

The Client must create a deposit request through the Client Area and provide the deposit method, currency, amount, and other required information.

The Client may use only funds owned by the Client. Third-party funds or unclear-source funds may be refused.

Deposits are reflected in the account currency. If the deposited currency differs, the Company may convert it at the rate set at the time of payment.

Processing times depend on the selected payment system, and the Company cannot fully control the speed of banks, blockchains, or intermediary providers.

6. USDT and other assets

PlayOption currently operates on USDT as the base payment asset, and account funding and balance reflection are centered on USDT.

If XRP or another asset is supported later, the Client must follow the network, address format, minimum amount, fee, and confirmation rules announced for that asset.

If the Client uses the wrong network, misses a required memo or tag, or sends funds through an unsupported chain, the transfer may be delayed or become impossible to recover.

7. Withdrawals

The Client may request a withdrawal at any time, but withdrawal requests are accepted only through the form in the Client Area.

Withdrawals are limited to the available balance after fees, reserves, deductions, minimum withdrawal amounts, and verification status are considered.

Withdrawals are generally processed through the same method used for the deposit, although the Company may require another reasonable method if the original one cannot be used.

If the deposit was made by card, withdrawal may be restricted until the full account and card verification process is completed.

8. Withdrawal restrictions

The Company may suspend or restrict withdrawals if there are suspicious transactions, incomplete KYC, payment-method mismatch, unclear source of funds, sanctions risk, security concerns, or contract violations.

The Company may request a different withdrawal method, additional documents, or other verification steps before approving a withdrawal.

Withdrawal limits, minimum and maximum amounts, processing methods, and processing time may be changed by the Company at its discretion.

9. Processing time

Withdrawal requests received by the Company are generally processed within seven days, though in some cases the period may be extended to fourteen days.

Deposit posting may also depend on payment network conditions, and the Client understands that funds may not immediately appear in the available balance.

If a deposit or withdrawal is not reflected within the expected period, the Client may contact support.

10. Incorrect details and misdirected transfers

If the Client enters incorrect details and funds are sent to the wrong account or wallet, the consequences and any additional costs are the Client’s responsibility.

If the Client gives incorrect instructions and the funds cannot be retrieved or reversed, the Company will not be liable for the resulting loss.

The Client must always check address, network, recipient, amount, memo, tag, and any other required identifier before confirming a transfer.

11. Refunds

For the purposes of this Policy, a refund means the return of funds that were deposited into the Client Account but not used in any trade.

Refunds are generally processed using the same method as the deposit, although the Company may choose another reasonable method if needed.

If the requested amount exceeds the available balance or does not satisfy fees and deductions, the refund may be limited or refused.

Refund processing time is generally seven days and may be extended up to thirty days in more complex cases.

12. Third parties and intermediaries

The Company may use third parties or agents to execute deposits and withdrawals, and their operational status may be outside the Company’s direct control.

Delays, blocks, reviews, or errors by banks, card issuers, payment networks, wallet providers, or intermediaries can directly affect the Client.

To the extent permitted by law, the Company may limit liability for losses caused by such third-party issues.

13. Fees and exchange rates

Deposits, withdrawals, refunds, and conversions may involve network fees, processing fees, intermediary fees, and foreign-exchange costs.

The Company may set its own exchange rates or use rates provided by a payment partner, and those rates may differ from market or central-bank rates.

The Client understands that conversion may increase or decrease the amount reflected in the balance.

14. Records and confirmation

The Client must regularly review payment history, balance records, and deposit/withdrawal status.

If any error or mismatch is found, the Client must notify the Company immediately and provide supporting evidence if needed.

15. Responsibilities and liability

All payments and their components are the responsibility of the Client.

The Company cannot fully control network failures, third-party delays, or payment-provider outages involved in deposit and withdrawal processing.

The Company’s financial responsibility begins when the Client’s funds are actually received into the Company or approved payment account and ends when the relevant withdrawal is debited from the Company account.

16. Technical errors

If a technical error by the Company causes an incorrect deposit, withdrawal, refund, balance update, or other payment result, the Company may cancel or adjust the transaction.

In that case, the transaction result or related service outcome may be corrected and the Client must cooperate with the Company.