Non-trading operations regulations

1. Purpose and scope

These Rules of Non-Trading Operations govern deposits, withdrawals, balance reflection, KYC, AML review, payment verification, and account management on PlayOption.

The Rules apply to the Company, Clients, partners, payment providers, and support procedures, and form part of the Service Agreement.

Agreeing to the Service Agreement means agreeing to these Rules as well.

2. Basic principles

The Client may use only lawful funds owned by the Client for deposits and withdrawals.

The Client must monitor the account balance and available amount and notify the Company immediately if there is any discrepancy.

The Company may adjust processing steps and timelines to manage AML/CTF, fraud prevention, payment risk, and user protection.

3. Client obligations

The Client must comply with applicable law, international sanctions, AML/CTF obligations, and anti-fraud requirements.

If requested, the Client must provide identity documents, address documents, source-of-funds information, proof of income or wealth, payment instrument verification, and any other materials necessary for review.

The Client must not use false documents, nominee accounts, third-party funds, or manipulated payment information.

• Accurate identity and contact information
• Lawful source of funds
• Timely submission of requested documents
• Compliance with sanctions, AML/CTF, and payment rules

4. Company rights

The Company may investigate suspicious non-trading operations at any time in its sole discretion.

During review, the Company may suspend or limit operations without prior notice until the reason is clarified.

The Company may request identity documents, residence proof, payment documents, source-of-funds documents, bank statements, and other supporting materials.

If suspicious circumstances are confirmed, the Company may restrict the account, stop service, limit withdrawals, reject deposits, close open positions, or take other necessary actions.

5. Signs of suspicious activity

The Company may consider an operation suspicious if any of the following applies.

Even without the listed signs, the Company may still deem an operation suspicious after analyzing the transaction structure, surrounding circumstances, interaction with the Client, and other relevant information.

• Requested information or documents were not submitted
• Submitted documents were forged, expired, unreadable, or incomplete
• The Client cannot be contacted or provided false contact data
• Transfers are repeatedly made without corresponding trading activity
• The activity lacks economic purpose or reasonable justification
• There is reason to believe the operation is linked to money laundering or terrorism financing
• The beneficial owner or beneficiary cannot be established
• The Client is associated with sanctions, wanted lists, or high-risk jurisdictions
• Other circumstances suggest suspicious conduct

6. Deposits

Deposits are made by the Client through the available methods in the Client Area and may depend on the Client’s country, currency, and the supported payment partners.

The Client may use only funds owned by the Client. Third-party funds, anonymous funds, or proxy-funded deposits may be refused.

Deposits are reflected in the selected account currency and may be converted at the exchange rate set by the Company or the payment partner.

The Company may change limits, supported methods, currencies, and verification requirements at any time.

7. Payment instrument verification

If the Client deposits with a card, account, wallet, or another payment instrument, the Company may verify ownership and validity.

The Company may request card images, bank confirmations, proof of wallet ownership, address verification, or additional authentication, and the Client must provide them within a reasonable time.

If a payment instrument does not belong to the Client or appears stolen, lost, invalid, or deactivated, the Company may restrict both deposit and withdrawal processing.

8. Deposit reflection and delays

A deposit is reflected after the funds reach the Company or an approved payment partner and the internal confirmation process is completed.

Deposits are usually processed quickly, but payment network issues, bank review, third-party outages, authentication delays, or manual review may extend the time.

The Client must check balance records regularly and report any inaccuracies immediately.

9. Withdrawals

The Client may request a withdrawal at any time, but withdrawal requests are accepted only through the form in the Client Area.

Withdrawal requests are limited to the available balance after fees, deductions, reserves, and minimum withdrawal conditions are considered.

If the requested amount exceeds the available balance or includes pending or reserved funds, the Company may refuse the request.

Withdrawals are generally processed through the same method used for the deposit, although the Company may request a different method where necessary.

10. Withdrawal restrictions and review

The Company may suspend or restrict withdrawals if there are suspicious transactions, incomplete KYC, AML review, payment mismatch, unclear source of funds, security concerns, or contract violations.

A decision on withdrawal may require internal review, additional documents, external partner checks, or technical verification.

Withdrawal limits, minimum and maximum amounts, and processing methods may change according to Company policy.

• KYC/AML incomplete status may lead to holds
• A different withdrawal method may be restricted
• Additional documentation may be requested
• Withdrawal may be limited until source of funds is verified

11. Long inactivity and zero-balance accounts

If the Client has not performed any account-related operation for six months and the account balance is zero, the Company may deactivate or close the account.

Inactive accounts may be subject to additional security review, access restrictions, or maintenance fees if permitted by policy.

12. Fees, currency, and exchange

Deposits and withdrawals may be subject to fees, exchange rates, intermediary charges, and foreign exchange conversion costs.

The Company may use its own exchange rate or the rate provided by a payment partner, which may differ from central-bank or market rates.

The Client understands that currency conversion may create gains or losses.

13. Records and accuracy

Each non-trading operation is reflected in the dedicated section of the Client Area, and the Client is responsible for checking the accuracy of balance records and transaction history.

If an error is found, the Client must notify the Company without delay and follow the dispute process in the Service Agreement if needed.

14. Stored cards and one-click use

If the Client uses the stored-payment option, the Company or its payment partner may store the payment instrument to the extent authorized by the Client.

Stored payment details may be used for faster future deposits, and the Client may remove stored details in the settings at any time.

The Client must ensure that the stored payment instrument belongs to the Client and that the Client has full authority to use it.

15. Limitation of liability

The Company cannot fully control banks, card issuers, wallets, telecom networks, third-party systems, or other external infrastructure.

To the extent permitted by law, the Company may limit liability for delays, rejections, holds, failed refunds, exchange-rate differences, or external errors in non-trading operations.

The Client must understand the terms and risks before making a deposit or withdrawal.

16. Final provision

These Rules of Non-Trading Operations are intended to reflect how KYC, AML, deposits, withdrawals, payment verification, and account management work on PlayOption.

The Client acknowledges that the Company may review, hold, restrict, or terminate operations where necessary to comply with law and protect users.